Strategic Approaches in Service Level Agreements Implementation
About Workshop Facilitator:
Bruce had also successfully negotiated contracts in the order of $3.5M with very beneficial payment terms for his own established company within the mining services. He was contracted as a business consultant with an underperforming company operation and managed to secure a major share holding. In May 2011, he had secured funding of $1M to fund the turnaround and expansion. Besides that, he had obtained exclusive territorial rights to new technology introducing Nano Technology Inks and Ultra Violet Light Emitting Diodes’. Impressively, he had negotiated international and national contracts with attractive payment terms for this company.
Prior to establish Tekno Training, Bruce was the General Manager for Computer Service Centre in Asia Pacific Region for Collins Data System. He accomplished to redefine the performance standards and job functions for all operators, establishing key measurements for process times and inventory requirements and establishing lean manufacturing practices. These knowledge and experiences have given him a clear view on Service Level Agreement which he will share them in this workshop.
Workshop Highlights:
- Appreciate the Service Level Agreement significance in achieving success in organization projects
- Explore the function of Service Level Agreement to different industries from different perspectives
- Recognize the key elements in SLA and design a successful SLA template to be used in the organization
- Invent efficient Key Performance Indicators and identify how to measure them comprehensively
- Discover the ‘right’ negotiation and influencing skills in winning the engagement
- Learn the method to identify the criterion of vendors that match organizations’ needs to ensure excellent service delivery
Workshop Format:
As Service Level Agreement plays an important role in every contract between organizations, we have
constructed this pre-conference training workshop to give an enhanced in-depth insight on Service Level Agreement approaches. It will take you to discuss further on the implementation of Service Level Agreement and searching the solutions for any predicament encountered. This workshop will impart the concepts and standards through theories, practical case studies, interactive discussions and exercises at each phase based on accelerated learning concepts and application. This extremely interactive workshop will transport you to a dimension with fruitful knowledge environment and empirical vibrant syndicates to fortify your knowledge.
Why Take This Course?
Upon completion, participants should be able to:
- Have a clear overview on the function and strategy of Service Level Agreement (SLA)
- Determine the key elements in Service Level Agreement (SLA), where and how to gauge the service
- Develop the Key Performance Indicators (KPIs) and measuring them effectively for more accurate results
- Negotiate and influence the other contract party in obtaining a win-win situation with both parties satisfaction
- Administer the contract with in-depth knowledge of important constituent for documentation
- Establish an effective Service Level Agreement (SLA) that is aligned with organizations’ objectives
- Demonstrate confidence and expert knowledge and skills in all Service Level Agreement (SLA) activities
